FAQS

Find the answers to your questions below.
If you cannot find the answer or are looking for a quote, head to the enquiries page and contact us by filling in the contact form. 

HOW MUCH NOTICE IS REQUIRED TO ORDER A CAKE? 

We take orders up to 1 year in advance, the more notice you can give the better as we do tend to book out fast. A minimum of 8 week’s notice is preferred to ensure that there is plenty of time to discuss and confirm your design and details. 

In some circumstances we may be able to squeeze in an order with short notice. This is dependant upon our schedule and the amount of work that is required, so be sure to ask!

HOW DO I PLACE AN ORDER?

Please submit an enquiry form via our Contact page with as many details as possible to receive a quick and accurate quote. If you have any visions for a theme or design don't forget to mention this in the additional information box. If you have inspirational pictures please forward these through to enquiries@simplydivineoccasions.com.au.

DO YOU SUPPLY DECORATIONS?

Absolutely! SDO has reliable suppliers for cake toppers, flowers and edible images. We have all your figurine and sugar craft sorted as well, with many options to suit all budgets. Prices vary for each option, for further pricing please include what you require when you submit your Enquiry form.

CAN MY FLORIST OR I PUT FLOWERS ON THE CAKE?

We are more than happy to work with your florist and strongly recommend this if you would like cohesion through out your event styling. However florals are incorporated as a part of the final cake design and we are responsible for ensuring it is safe to eat and free from contamination.  As such we do not allow outside persons or companies to dress the cake with florals, this way we can ensure they have been prepared correctly in order to prevent contamination of the cake.  

DO YOU OFFER GLUTEN FREE, DAIRY FREE & VEGAN OPTIONS?

We sure do! We offer Gluten free & vegan options. All precautions are taken to avoid cross contamination, however we cannot 100% guarantee traces will not be present.

WHERE DO I PICK UP MY CAKE?

While collection is available we do not recommend you attempt to transport tiered cakes, we take all precautions to minimize accidents however we do not take responsibility for any damage that may be caused after collection. Collection times must be pre-arranged at the time of booking, this time can only be changed upon request no later than 1 week prior to date of order. Collection is from the Brisbane suburb of Bellbowrie.

HOW DO I TRANSPORT MY CAKE?

When collecting, it is important that your cake is transported on the flattest surface of your car being the foot wells or floor of your boot. It is not recommended to transport your cake on a car seat or somebody's lap as the body heat generated may cause the cake to melt and the lean may cause instability . Ensure you run your air con and take corners slowly. Simply Divine Occasions does not accept responsibly for collected cake damaged in transport. 

DO YOU OFFER DELIVERY?

Yes, we deliver to all areas of Brisbane, Ipswich, Logan and some areas of Gold coast, Gold Coast hinterland & Toowoomba. The delivery fee is calculated based on distance traveled from our studio and will be included as an itemised charge on your invoice.
A general guide;

  • Brisbane CBD from $40.00

  • Ipswich from $36.00

  • Gold Coast from $120.00

  • Toowoomba from $150.00

Delivery needs to be organised on your initial order enquiry as spots are limited each week, and we can quote an exact cost at this time.  

HOW DO I STORE MY CAKE AFTER DELIVERY/PICKUP?

Buttercream Cakes – To maintain the exceptional finish of your cake it is recommended you refrigerate your cake until just before your event commences. When displaying your cake please avoid direct sunlight and any source of heat. 

After your event – Our cakes are made fresh to order because of this any leftovers (if any) can be wrapped in cling wrap, placed in an airtight container and frozen. Refrigerate overnight to defrost.

TERMS & CONDITIONS

Payment Policy - All quotes are valid for 14 days from date of issue. Once you accept your quote a 50% deposit is required to secure your booking and order date, prior to your quote expiration. Alternatively, a $200 deposit can be paid to save-the-date, this is deducted from your final order total.
* A booking is not confirmed until a deposit has been received.

All Wedding order payments must be finalised 4 weeks prior to the date of the event. All other order payments must be finalised 2 weeks prior to the date of your event. All payments to be made by EFT or EFTPOS, Orders via EFTPOS will incur a 2.2% surcharge, payment details can be located on your invoice.
We are pleased to now offer Afterpay, please get in touch if you wish to use this payment method and we will walk you through the process.


Cancellation Policy - Cancellations with more than 6 weeks notice will result in a $100 cancellation fee. Cancellations within 6 weeks of the booking date will forfeit the 50% deposit. Cancellations with less than two weeks notice will forfeit any monies paid however we may be able to offer a partial credit for a future purchase to use within 12 months, this will be assessed on a case by case basis.

Changes – Please notify us immediately if you need to make changes to your order. Minor changes (Changes to icing, flowers, additional cupcakes etc.) require 7days notice and major changes require 14-21 days notice. Please note changes to your order may incur additional charges.

COVID-19 Update - With a minimum of 2 weeks notice, a full credit to a new mutually agreeable date will be accommodated. Although our existing terms and conditions state that you will forfeit your 50% deposit booking fee, this situation is unprecedented and we are happy to credit anything you have paid over to your new date. If you request to postpone within 1-2 days of your event it's unlikely we'll be able to transfer any credit to a new date as most of the work on your order would have been completed. *Additional charges may apply for venue and order detail changes.
COVID-19 Cancellations - With a minimum of two weeks notice, your 50% booking fee remains nonrefundable however we can refund any monies paid in addition to this booking fee. Cancellations with less than two weeks notice will forfeit any monies paid as per our terms and conditions however we may be able to offer a partial credit for a future purchase to use on a future order, this will be assessed on a case by case basis.

*Please note, we have registered for GST as of April 1st 2021. If your booking credit is transferred and you have an outstanding balance GST will be added to the outstanding balance. Unfortunately we are not able to absorb this cost . If your have paid in full, this will not apply.

Disclaimer – Once your cake has been collected or delivered, it is your sole responsibility to handle, transport and store the cake in the correct manor. Simply Divine Occasions takes no responsibility for any damage caused after collection or delivery.

 

Disputes -  In the unlikely event of a complaint or dispute regarding a custom order design or production of a design any refund given is completely at the discretion of Simply Divine Occasions and are not automatic. Full refunds will not be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. Complaints received 7 days or more after the cake was collected/delivered will not be dealt with, as we were given no opportunity to try and correct any issues at the time, and no cake would be available for assessment.