WEDDING & OCCASION CAKES

Your questions, answered

1. HOW MUCH NOTICE IS REQUIRED TO ORDER A CAKE?

For wedding cakes, we recommend getting in touch as soon as you’ve secured your wedding date and venue. We only take on a limited number of orders each week, and popular dates fill up quickly.
Ideally, reach out 6–9 months in advance, with a minimum of 4–6 months preferred.

For other special occasions, please contact us as soon as you know your event date and the type of cake you're after.
We prefer a minimum of 4 weeks’ notice, though in some cases we may be able to accommodate orders with as little as 14 days’ notice — depending on our availability and the complexity of your design. Just ask!

2. HOW DO I PLACE AN ORDER?

Please submit a quote request form via our Contact page, including as many details as possible to help us provide a quick and accurate quote. Have a vision in mind? Be sure to include any ideas for style, theme, colour palette, or design in the additional information section.

Please note: Your order is not confirmed until your deposit has been received.

3. DO YOU HAVE A SHOP?

Please note: SDO operates as a commercial studio based in a private residence. As such, all consultations and cake collections are strictly by appointment only.

To discuss your cake order, please submit a quote request form via our Contact page and we’ll be in touch shortly.

Kindly note that we do not offer pre-made cakes for same-day collection — all of our cakes are made to order with care and attention to detail.

4. CAN MY FLORIST OR I PUT FLOWERS ON THE CAKE?

We’re more than happy to collaborate with your florist and highly recommend doing so to ensure a cohesive look across your event styling.

That said, because florals are incorporated into the final cake design, we take full responsibility for ensuring they are food-safe and contamination-free. For this reason, we require that any flowers be delivered to our Bellbowrie studio 1–2 days prior to your wedding day. A $30.00 preparation fee applies per half-hour block for floral preparation.

Please note: Only SDO-approved individuals may apply florals to the cake. This policy ensures that all flowers have been correctly prepared and pose no risk to your guests or the cake’s integrity.

5. DO YOU OFFER GLUTEN FREE, DAIRY FREE & VEGAN OPTIONS?

Yes — we do offer options to accommodate certain dietary needs.
However, please note that all of our products are made in a kitchen that handles dairy, wheat, eggs, nuts, soy, gluten, food colouring, preservatives, and other common allergens, as these may be present in ingredients sourced from our suppliers.

While we take every precaution to minimise cross-contamination, Simply Divine Occasions cannot guarantee that trace allergens are not present due to shared equipment. Therefore, we cannot accept liability for any allergic reactions that may occur.

If you or your guests have specific dietary concerns, please let us know during the ordering process so we can advise you accordingly.

6. DO YOU USE FONDANT?

At SDO, we do not cover our cakes in fondant — all of our cakes are finished with our signature buttercream, known for its smooth texture and delicious taste.

We do, however, use fondant for edible decorations and embellishments on select designs where it enhances the overall look and detail.

7. WHERE DO I PICK UP MY CAKE?

Collections are available from our studio in Bellbowrie, Brisbane or private residence in Chuwar, Ipswich and must be pre-arranged at the time of booking. Your collection time is important and must be strictly adhered to. If you need to change your collection time, this must be requested no later than one week prior to your order date.

Please note that we often have multiple deliveries scheduled throughout the day. If you arrive late, we cannot guarantee that we will be available at the studio to hand over your cake.

While collection is available, we strongly advise against transporting tiered cakes yourself. We take every precaution to ensure safe handling at our end, but Simply Divine Occasions is not liable for any damage that occurs after collection.

8. HOW DO I TRANSPORT MY CAKE?

When collecting your cake, please ensure it is placed on the flattest surface of your vehicle, such as the boot floor or footwells.
Avoid placing the cake on a seat or someone’s lap, as body heat can cause the cake to soften or melt, and the angle may lead to instability.

For safe transport:

Run your air conditioning
Drive carefully, especially around corners
Avoid sudden stops or sharp turns

Please note: Simply Divine Occasions does not accept responsibility for any damage that occurs once the cake has left our studio.

9. DO YOU OFFER DELIVERY?

Yes, we offer delivery to locations within approximately 1 to 1.5 hours of our Bellbowrie studio, depending on availability and your venue location.

Delivery fees are calculated based on travel distance and will be itemised on your invoice.

General Delivery Guide (starting from):

Brisbane CBD – $60
Ipswich – $50
Gold Coast – $150
Toowoomba – $185

Please note: Delivery must be arranged at the time of your initial enquiry, as spots are limited each week. We'll provide an exact delivery quote once your order details are confirmed.

10. HOW DO I STORE MY CAKE AFTER DELIVERY/PICK-UP?

To maintain the beautiful finish and integrity of your buttercream cake, we strongly recommend keeping it refrigerated until just before your event begins.

When displaying your cake, please ensure it is kept out of direct sunlight and away from any heat sources, as these can cause melting or damage to the design.

Leftovers & Storage - Our cakes are made fresh to order, which means leftovers can be enjoyed later!
To store:

Wrap leftover slices tightly in cling wrap
Place in an airtight container and freeze
To enjoy later, refrigerate overnight to defrost

11. WHAT ARE YOUR TERMS AND CONDITIONS?

Payment Policy

All quotes are valid for 7 days from the date of issue.
To secure your booking and reserve your order date, a 30% non-refundable deposit is required prior to the quote’s expiration.
Alternatively, you may choose to pay a $200 non-refundable “Save the Date” deposit, which will be deducted from your final order total.

Please note: Your booking is not confirmed until a deposit has been received.

Final Payment Terms

Wedding orders must be paid in full no later than 4 weeks prior to your event date.
All other orders must be paid in full no later than 2 weeks prior to your event date.

We accept payment via:

EFT (Electronic Funds Transfer)
EFTPOS (2.2% surcharge applies)
Afterpay

Payment details can be found on your invoice.

Cancellation Policy

Cancellations made 8 weeks or more before your event date will be refunded in full, excluding the 30% non-refundable booking fee.
Cancellations made between 8 weeks and 15 days prior to your event, where full payment has already been made, will receive a 50% refund, minus the 30% booking fee.
Cancellations within 14 days of your event date will forfeit all monies paid.

Please note: All cancellations must be made in writing.

Changes to Your Order

If you need to make changes to your order, please contact us as soon as possible.

Minor changes (e.g. icing colour, floral adjustments, added cupcakes) require a minimum of 14 days’ notice prior to your event.
Major changes (e.g. complete redesign, flavour changes, structural adjustments) require a minimum of 4 weeks’ notice.

Please note:

All changes are subject to availability and may incur additional charges.
Simply Divine Occasions reserves the right to adjust pricing to reflect any updates to your order.

Disclaimer

Once your cake has been collected or delivered, it becomes your sole responsibility to handle, transport, and store it appropriately.

Simply Divine Occasions is not liable for any damage that occurs after the cake has left our care, whether through collection or delivery.

Disputes & Refunds

At Simply Divine Occasions, we abide by all applicable consumer laws regarding the supply of our products. However, refunds or exchanges will not be issued for change of mind or for any reason other than a proven fault or defect caused by us as the manufacturer.

If you believe there is an issue with your order:

You must notify us within 24 hours of delivery or collection.
The product must be returned within 36 hours of the delivery/pickup time for assessment.
No refund or exchange will be considered if:
- The cake has been served or tampered with.
- It is not returned within the required timeframe for investigation.

If there is a problem with your cake, please contact us immediately, so we can work to resolve the issue.
Consumption of the cake is considered acceptance that the product met expectations and is fit for purpose. In such cases, no refund will be issued.

Refunds or exchanges are considered only in limited circumstances, and only in relation to product quality or damage directly caused by our handling.

Complaints made 7 days or more after the event will not be accepted, as this does not allow us the opportunity to assess or remedy the issue in a timely manner.

Booking Fee

Your Booking Fee is non-refundable. However, under certain circumstances and at our discretion, it may be transferable to another date or order.

A comprehensive set of Terms & Conditions will be provided with your quote.