WEDDING & OCCASION CAKES

Your questions, answered

1. HOW MUCH NOTICE IS REQUIRED TO ORDER A CAKE?

For wedding cakes, your best to get in as soon as possible. We take orders up to 1 year in advance, allowing clients to lock in dates with a deposit. A minimum of 8 weeks’ notice for custom occasion cakes and 16 weeks for wedding cakes is preferred to ensure that there is plenty of time to discuss and confirm your design and details. In some circumstances we may be able to squeeze in an order with short notice. This is dependent upon our schedule and the amount of work that is required, so be sure to ask!

2. HOW DO I PLACE AN ORDER?

For all celebration cakes pop on over to our online shop to view our predesigns, if you don't see your theme or style pop over and submit and enquiry via our Contact page. For Wedding & Engagement cakes please submit an enquiry form via our Contact page with as many details as possible to receive a quick and accurate quote. If you have any visions for your style, theme, colour scheme or design, don’t forget to mention this in the additional information box.

3. DO YOU HAVE A SHOP?

No! SDO is a commercial studio based in a private residence and therefore all our consultations and collections are by appointment only. To discuss your cake order submit an enquiry via our Contact page and we will be in touch. 

Unfortunately we DO NOT have PRE MADE CAKES for same day collection, all cakes are made to order.

4. CAN MY FLORIST OR I PUT FLOWERS ON THE CAKE?

We are more than happy to work with your florist and strongly recommend this if you’d like cohesion throughout your event styling. However, florals are incorporated as a part of the final cake design and we are responsible for ensuring the cake is safe to eat and free from contamination. As such, we require florals to be delivered to our studio in Bellbowrie 1 or 2 days prior to your wedding day – there is a small $25 preparation fee. We absolutely do not allow outside persons or companies to dress the cake with florals unless approved by SDO – this way we can ensure they have been prepared correctly in order to prevent contamination of the cake.

5. DO YOU OFFER GLUTEN FREE, DAIRY FREE & VEGAN OPTIONS?

We sure do! We offer gluten free & vegan options. All precautions are taken to avoid cross contamination, however we cannot 100% guarantee traces will not be present.

6. DO YOU USE FONDANT? 

We do not cover any of our cakes in fondant, all of SDO's cakes are iced in our signature buttercream. However we do use fondant to add edible decorations and embellishments to selected designs. 

7. WHERE DO I PICK UP MY CAKE?

Collection is from the Brisbane suburb of Bellbowrie. Collection times must be pre-arranged at the time of booking and strictly adhered too. This time can only be changed upon request  – no later than 1 week prior to date of order.

We conduct a number of deliveries on any given day, If you are late to your prearranged collection time we cannot guarantee we will be be present or available in our studio for your collection. 

While collection is available we do not recommend you attempt to transport tiered cakes. We take all precautions to minimise accidents, however we do not take responsibility for any damage that may be caused after collection.

8. HOW DO I TRANSPORT MY CAKE?

When collecting, it is important that your cake is transported on the flattest surface of your car being the foot-wells or floor of your boot. It is not recommended to transport your cake on a car seat or somebody’s lap as the body heat generated may cause the cake to melt and the lean may cause instability. Ensure you run your air con and take corners slowly. Simply Divine Occasions does not accept responsibly for collected cakes damaged in transport.

9. DO YOU OFFER DELIVERY?

Yes, we deliver to all areas of Brisbane, Ipswich, Logan and some areas of Gold coast, Gold Coast hinterland & Toowoomba. The delivery fee is calculated based on distance traveled from our studio and will be included as an itemised charge on your invoice.

A general guide;

Brisbane CBD from $40.00

Ipswich from $36.00

Gold Coast from $120.00

Toowoomba from $150.00

Delivery needs to be organised on your initial order enquiry as spots are limited each week, and we can quote an exact cost at this time.

10. HOW DO I STORE MY CAKE AFTER DELIVERY/PICK-UP?

To maintain the exceptional finish of your buttercream cake it is strongly recommended you keep it refrigerated until just before your event commences. When displaying your cake please avoid direct sunlight and any source of heat.


After your event – Our cakes are made fresh to order because of this any leftovers can be wrapped in cling wrap, placed in an airtight container and frozen. Refrigerate overnight to defrost.

11. WHAT ARE YOUR TERMS AND CONDITIONS?

Payment Policy - All quotes are valid for 14 days from date of issue. Once you accept your quote a 50% deposit is required to secure your booking and order date, prior to your quote expiration. Alternatively, a $200 deposit can be paid to save-the-date, this is deducted from your final order total.
* A booking is not confirmed until a deposit has been received.

All Wedding order payments must be finalised 4 weeks prior to the date of the event. All other order payments must be finalised 2 weeks prior to the date of your event. All payments to be made by EFT or EFTPOS, Orders via EFTPOS will incur a 2.2% surcharge, payment details can be located on your invoice.
We are pleased to now offer After pay, please get in touch if you wish to use this payment method and we will walk you through the process.

Cancellation Policy - Cancellations with more than 6 weeks notice will result in a $100 cancellation fee. Cancellations within 6 weeks of the booking date will forfeit the 50% deposit. Cancellations with less than two weeks notice will forfeit any monies paid however we may be able to offer a partial credit for a future purchase to use within 12 months, this will be assessed on a case by case basis.

Changes – Please notify us immediately if you need to make changes to your order. Minor changes (Changes to icing, flowers, additional cupcakes etc.) require 7days notice and major changes require 14-21 days notice. Please note changes to your order may incur additional charges.

Disclaimer – Once your cake has been collected or delivered, it is your sole responsibility to handle, transport and store the cake in the correct manor. Simply Divine Occasions takes no responsibility for any damage caused after collection or delivery.

 

Disputes -  In the unlikely event of a complaint or dispute regarding a custom order design or production of a design any refund given is completely at the discretion of Simply Divine Occasions and are not automatic. Full refunds will not be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. Complaints received 7 days or more after the cake was collected/delivered will not be dealt with, as we were given no opportunity to try and correct any issues at the time, and no cake would be available for assessment.