1. HOW MUCH NOTICE IS REQUIRED TO ORDER A CAKE?
For wedding cakes as much lead time as possible is preferred, we recommend as soon as you've booked your wedding date with a venue to make contact as we only fulfil a certain amount or orders each week and dates book out fast. 4 - 6 months at a minimum, 6 - 9 months is more ideal.
For other occasions, we recommend as soon as you know about your event and the type of cake you'd like. A minimum of 4 weeks notice is preferred but in some circumstances we may be able to squeeze in an order with a minimum of 14 days notice. This is dependent upon our schedule and the amount of work that is required, so be sure to ask!
2. HOW DO I PLACE AN ORDER?
For all celebration cakes pop on over to our online shop to view our predesigns, if you don't see your theme or style pop over and submit a quote request form via our Contact page. For Wedding & Engagement cakes please submit a quote request form via our Contact page with as many details as possible to receive a quick and accurate quote. If you have any visions for your style, theme, colour scheme or design, don’t forget to mention this in the additional information box.
Please note that orders are not confirmed as booked until your deposit has been received.
3. DO YOU HAVE A SHOP?
No! SDO is a commercial studio based in a private residence and therefore all our consultations and collections are by appointment only. To discuss your cake order submit an quote request form via our Contact page and we will be in touch.
Unfortunately we DO NOT have PRE MADE CAKES for same day collection, all cakes are made to order.
4. CAN MY FLORIST OR I PUT FLOWERS ON THE CAKE?
We are more than happy to work with your florist and strongly recommend this if you’d like cohesion throughout your event styling.
However, florals are incorporated as a part of the final cake design and we are responsible for ensuring the cake is safe to eat and free from contamination. As such, we require florals to be delivered to our studio in Bellbowrie 1 or 2 days prior to your wedding day – there is a $30.00 preparation fee per half hour block. We absolutely do not allow outside persons or companies to dress the cake with florals unless approved by SDO – this way we can ensure they have been prepared correctly in order to prevent contamination of the cake.
5. DO YOU OFFER GLUTEN FREE, DAIRY FREE & VEGAN OPTIONS?
We sure do! However all of our products are manufactured in a kitchen that produces goods containing dairy, wheat, egg, nuts, soy, gluten, food colour, preservatives or other allergic substances that are present in the ingredients purchased from our suppliers.
Although all precautions are taken to avoid cross contamination, Simply Divine Occasions cannot 100% guarantee traces will not be present due to shared equipment and as such cannot be held liable in the event of any cross contamination.
6. DO YOU USE FONDANT?
We do not cover any of our cakes in fondant, all of SDO's cakes are iced in our signature buttercream. However we do use fondant to add edible decorations and embellishments to selected designs.
7. WHERE DO I PICK UP MY CAKE?
Collection is from the Brisbane suburb of Bellbowrie. Collection times must be pre-arranged at the time of booking and strictly adhered too. This time can only be changed upon request – no later than 1 week prior to date of order.
We conduct a number of deliveries on any given day, If you are late to your prearranged collection time we cannot guarantee we will be be present or available in our studio for your collection.
While collection is available we do not recommend you attempt to transport tiered cakes. We take all precautions to minimise accidents, however we do not take responsibility for any damage that may be caused after collection.
8. HOW DO I TRANSPORT MY CAKE?
When collecting, it is important that your cake is transported on the flattest surface of your car being the foot-wells or floor of your boot. It is not recommended to transport your cake on a car seat or somebody’s lap as the body heat generated may cause the cake to melt and the lean may cause instability. Ensure you run your air con and take corners slowly. Simply Divine Occasions does not accept responsibly for collected cakes damaged in transport.
9. DO YOU OFFER DELIVERY?
Yes, we deliver to all areas of Brisbane, Ipswich, Logan and some areas of Gold coast, Gold Coast hinterland & Toowoomba. The delivery fee is calculated based on distance traveled from our studio and will be included as an itemised charge on your invoice.
A general guide;
Brisbane CBD from $55.00
Ipswich from $45.00
Gold Coast from $140.00
Toowoomba from $180.00
Delivery needs to be organised on your initial order enquiry as spots are limited each week, and we can quote an exact cost at this time.
10. HOW DO I STORE MY CAKE AFTER DELIVERY/PICK-UP?
To maintain the exceptional finish of your buttercream cake it is strongly recommended you keep it refrigerated until just before your event commences. When displaying your cake please avoid direct sunlight and any source of heat.
After your event – Our cakes are made fresh to order because of this any leftovers can be wrapped in cling wrap, placed in an airtight container and frozen. Refrigerate overnight to defrost.
11. WHAT ARE YOUR TERMS AND CONDITIONS?
Payment Policy - All quotes are valid for 7 days from date of issue. On acceptance of the quote a 30% non refundable deposit is required prior to quote expiration to secure your booking and reserve your order date. Alternatively, a $200.00 non refundable deposit can be paid to save-the-date, this is deducted from your final order total.
* A booking is not confirmed until a deposit has been received.
All Wedding order payments must be finalised 4 weeks prior to the date of the event. All other order payments must be finalised 2 weeks prior to the date of your event. All payments can be made by EFT, EFTPOS or Afterpay, Orders via EFTPOS will incur a 2.2% surcharge, payment details can be located on your invoice.
Cancellation Policy - Cancellations made 8 weeks or more from your event date will be refunded any monies paid excluding the non refundable 30% booking fee. Cancellations made after 8 weeks from you event and up to 15 days to your event date, where full payment has been made will be refunded 50% of your payment minus the 30% booking fee. Cancellations made within 14 days from your event will forfeit any monies paid.
Changes – Please notify us immediately if you need to make changes to your order. All minor changes i.e changes to icing, flowers, additional cupcakes etc. require a minimum of 14 days notice prior to your event. All major changes i.e complete cake design, flavours etc. require a minimum of 4 weeks notice prior to your event. All changes may incur additional charges, Simply Divine Occasions reserves the right to adjust pricing accordingly to reflect the changes.
Disclaimer – Once your cake has been collected or delivered, it is your sole responsibility to handle, transport and store the cake in the correct manor. Simply Divine Occasions takes no responsibility for any damage caused after collection or delivery.
Disputes and Refunds- Whilst Simply Divine Occasions will abide by the applicable law in relation to the supply of its products, no exchange or refund will be given for change of mind or any reasons other than defects/faults caused by us the manufacturer.
We must be notified within 24hrs of delivery/pickup and product must be returned within 36 hrs of the delivery/pick up time. No refunds will be given if the order is served, tampered with and is not returned in said time period for further investigation. In the case of a problem with your cake, please contact us immediately so we can fix the issue. Consumption of the order is viewed as your acceptance that the order is adequate for purpose for which it has been supplied and no refunds will be considered. A refund or exchange will be considered in limited circumstances of dissatisfaction and only with regard to quality or damage due to our actions.
Complaints received 7 days or more after the order was delivered/collected will not be dealt with, as we were given no opportunity to try and correct any issues at the time, and no product would be sufficient for assessment.
Your Booking Fee is non refundable; at our discretion (circumstances depending) may be transferable.
A full comprehensive Terms and Conditions will be provided with your quote.